Privacy Policy

1. Information We Collect

1.1 Using CollegeLogistics Without an Account

Most of CollegeLogistics can be used without signing in. If you browse without an account, you may still voluntarily provide information in the following situations:

• Contact or inquiry submissions — your name and email address if you contact us directly
• College search — colleges you search for, shortlist, or compare, and an optional ZIP code used to show distances. Without an account, these are kept on your device
• Emailed guides and toolkits — your email address if you ask us to email you a college's steps, key dates, or checklist
• Move Share Board — if you post, the information described in Section 1.5
• Communication preferences — if you opt in to platform updates or announcements
• Concierge service requests — if you request our optional paid Concierge Service, we collect additional information as described in Section 4 below

1.2 Accounts and Sign-In

You can choose to create a free account and sign in — for example, to save your progress across devices, set email reminders, keep a college shortlist, record the college you are attending, or accept an invitation from our team. Accounts are optional unless a feature says otherwise.

How sign-in works. Account creation and sign-in are handled by the hosted login service of Base44, our platform provider (see Section 3.2). When you select "Sign in" or accept an invitation, you are taken to that secure login page, where you create an account or sign in with your email address and password, or with a supported third-party sign-in option such as Google where offered. After you sign in, you are returned to CollegeLogistics.

• Your password is entered only on the Base44 login page and is managed by Base44's authentication service. CollegeLogistics never receives, sees, or stores your password
• If you use a third-party sign-in option, that provider shares basic profile details with us, typically your name and email address, subject to that provider's own privacy policy
• Invitations: if we send you an invitation link, the link identifies the email address it was sent to. You accept it by signing in or creating an account with that same email address through the login page described above. The invitation page itself never asks for or stores a password

When you have an account, we store the following with it:

• Account details — your name, email address, account identifier, and the role you select (for example, incoming freshman, current student, parent/family, or high school counselor)
• Your college plan — your shortlist, the college you mark as the one you are attending, checked-off steps, recent searches, and notification preferences
• Reminders you set — the reminder date, text, and related college, so we can email you
• Notification subscriptions — if you turn on notifications in your browser or in the mobile app, a device notification token and an optional device description
• Content you add — for example, documents, receipts or photos you upload, bookings you record, reviews you write, and any rewards points activity

1.3 Information Collected Automatically

When you use the platform, we automatically collect certain technical information:

• Device type, browser or app version, and operating system
• Pages and screens visited, search terms entered, and time spent on the platform
• IP address and approximate geographic location derived from it
• Referring URL (how you arrived at our site) and campaign parameters
• A randomly generated visitor identifier and session identifier stored on your device
• If you are signed in, your account identifier, so that usage can be associated with your account
• In the mobile apps, crash reports and diagnostic data (for example, the device model, OS version, and what the app was doing when an error occurred)

We use this information to operate the platform, keep your signed-in experience consistent, fix errors, and understand how the platform is used so we can improve it. We do not use this data for advertising targeting and we do not sell it to any third party.

1.4 Mobile App Permissions

Our mobile apps are built on the Base44 / Wix mobile app platform (see Section 3.2). Depending on your device, the app may ask for the permissions below. Each one is requested only when you use a feature that needs it, you can decline, and you can change your choice at any time in your device settings. The rest of the app works without them.

• Notifications — to send reminders and updates you have asked for
• Camera and photos — to take or choose a photo, for example a photo of a room for the PackSnap packing planner, or a receipt or document you upload
• Other permissions the app platform may list (such as location, microphone, contacts, calendar, or phone) — CollegeLogistics does not currently use features that require these. We do not read your device's precise location, contacts, calendar, or call information. Distances to colleges are calculated from a ZIP code you choose to enter

The apps do not use an advertising identifier and do not contain advertising.

1.5 Move Share Board

The Move Share Board lets families at the same college find each other to split the cost of a moving truck, storage, or shipping. When you post:

• Shown publicly after our team approves the post: your college, category, move dates, message, and an optional first name you choose to show
• Kept private: your email address. It is never shown on the board. Other families reach you with "Message this family", which we deliver to you by email
• When you message a family, we send them your first name, your email address, and your message so they can reply to you. They decide whether to reply
• Posts are reviewed before they appear, can be reported by anyone, and may be removed. Please don't put phone numbers, email addresses, or other personal details in a post

1.6 AI Features

Some features, such as AI Search, the AI assistant, and the PackSnap photo planner, use an AI service to generate answers. When you use them, the questions you type, and any photo you submit to PackSnap, are sent to our AI provider (Anthropic) to produce a response. We keep a record of these conversations to operate the feature, handle support requests, and improve answer quality. Please don't include sensitive personal information in AI questions or photos.

1.7 What We Do NOT Collect

CollegeLogistics does not collect the following:

• Your password — sign-in credentials are handled by Base44's authentication service, and we never receive or store your password
• Payment or financial information from general platform users — all provider transactions occur directly between you and the provider
• Booking confirmations or transaction records from third-party providers, unless you choose to upload or record them in your account
• Your device's precise (GPS) location, contacts, calendar, call history, or microphone audio
• Social Security numbers, government IDs, or sensitive financial data of any kind from general platform users

2. How We Use Your Information

We use the information we collect for the following purposes only:

• To operate and improve the CollegeLogistics platform, including the website and mobile apps
• To create and maintain your account, verify invitations, and keep you signed in
• To save your preferences and progress and show them to you on any device where you sign in
• To display college-specific results relevant to you
• To send reminders, guides, and notifications you have requested, by email or push notification
• To deliver Move Share Board messages between families
• To respond to your inquiries and support requests
• To fulfill Concierge Service requests you have submitted
• To send platform-related communications you have opted into (e.g., policy updates, service announcements)
• To understand usage patterns, diagnose crashes, keep the platform secure, and prevent abuse

We do not use your information to serve advertisements, sell access to third-party marketers, or build advertising profiles. CollegeLogistics does not sell your personal data — period.

3. How We Share Your Information

3.1 We Do Not Sell Your Data

CollegeLogistics does not sell, rent, trade, or otherwise transfer your personal information to any third party for commercial purposes. We share information only with the service providers below, who process it on our behalf to run the platform, and as otherwise described in this policy.

3.2 Platform Infrastructure, Sign-In, and Mobile Apps — Base44 (a Wix company)

Our platform is built and hosted on Base44, a Wix.com company. Your data is stored within the Base44 infrastructure, and Base44's authentication service operates our account creation and sign-in pages and manages account passwords. Our Android and iOS apps are produced and operated on the Base44 / Wix mobile app platform, which delivers push notifications and collects crash and diagnostic data from the apps. Base44 and Wix act as data processors on our behalf and may use their own sub-processors, including Google Firebase (push notification delivery and app diagnostics) and Sentry (crash reporting). We encourage you to review Base44's and Wix's privacy policies for more about their practices.

3.3 Other Service Providers

• Anthropic — AI service that generates answers for AI features (see Section 1.6)
• Resend — delivers our emails, including reminders, guides, and Move Share Board messages
• Twilio — handles phone calls, voicemail, and text messages for the Concierge Service
• Stripe — processes Concierge Service payments (see Section 3.4)

3.4 Payment Processing — Stripe

Concierge Service billing is processed through Stripe, a third-party payment processor. When you pay for the Concierge Service:

• Your payment information (card number, billing address, etc.) is collected and processed directly by Stripe
• CollegeLogistics does not receive, store, or have access to your full payment card details at any time
• Stripe's collection and use of your payment information is governed by Stripe's own Privacy Policy, available at stripe.com/privacy
• By completing a Concierge Service payment, you agree to Stripe's terms of service and privacy policy

CollegeLogistics never stores your credit card number, CVV, or full payment details. All payment data is handled exclusively by Stripe in accordance with PCI-DSS compliance standards.

3.5 Other Users

Move Share Board posts are visible to other users as described in Section 1.5. If you share your college plan with a high school counselor, that counselor sees your shortlist, the steps you've checked off, and your first name — never your email, reminders, bookings or requests — and you can stop sharing at any time.

3.6 Third-Party Logistics Providers and Websites

CollegeLogistics displays listings and links for independent third-party storage, shipping, moving, and travel providers, and links to colleges' official websites. When you open a provider's or college's website or contact them directly, you are leaving the CollegeLogistics platform. We do not share your personal information with these providers, and we are not responsible for their privacy practices. Some travel and hotel links are affiliate links, which means we may earn a commission if you book; the provider may know that you arrived from CollegeLogistics, but we do not send them your personal information.

3.7 Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request such as a court order or subpoena, or to protect the safety of our users.

4. Concierge Service — Additional Privacy Notice

Our optional Concierge Service is a paid offering in which a CollegeLogistics representative assists you in identifying and coordinating logistics providers on your behalf. In connection with this service:

• We collect information you share with us during the concierge process, which may include your name, contact details, student information, move-in dates, college, and logistics preferences
• If you call or text our concierge line, we receive your phone number, the content of your messages, and any voicemail you leave, handled through Twilio
• This information is stored securely within our platform (Base44 infrastructure) and is used solely to fulfill your concierge request
• We do not share your concierge information with any provider without your explicit direction
• Payment for the Concierge Service is processed through Stripe — see Section 3.4 above for details on how payment data is handled
• You may request deletion of your concierge-related data at any time by contacting us at privacy@collegelogistics.net

The Concierge Service is the only paid feature on CollegeLogistics. All other platform features, including accounts, are free with no hidden fees.

5. Cookies, Device Storage, and Tracking

CollegeLogistics uses cookies and similar technologies, including your browser's or app's local storage, to operate the platform and understand usage patterns. Specifically:

• Essential and sign-in storage — required for the platform to function and to keep you signed in to your account
• Preference storage — remembers choices such as your selected college, shortlist, and checklist progress on your device
• Analytics — we use platform-level analytics to understand how users interact with the platform. When you are not signed in, analytics use a random visitor identifier rather than your name or email. When you are signed in, analytics events are associated with your account identifier
• Mobile app identifiers — the mobile apps use an app installation identifier and a push notification token to deliver notifications and diagnose crashes. These are not used for advertising

We do not use advertising cookies, advertising identifiers, or third-party advertising tracking pixels. You may clear or disable cookies and storage in your browser or device settings, though some features, including staying signed in, may not function properly as a result.

6. Data Retention

If you use CollegeLogistics without an account, little or no personal information is stored beyond the technical data described in Section 1.3. For information that is collected:

• Account data and the content saved to your account are retained while your account is active and until you ask us to delete it
• Move Share Board posts stay up until they are removed by you (on request), by our team, or when they are no longer relevant; the private email for a post is deleted with it on request
• Contact inquiry data is retained for as long as necessary to respond to your inquiry and for a reasonable period thereafter
• Concierge service data is retained for the duration of your engagement; Concierge Service and payment records are kept for up to 7 years for tax and accounting purposes
• Security and abuse-prevention logs are kept for up to 90 days
• Crash and diagnostic data is kept only as long as needed to fix problems, under our providers' standard retention periods
• Invitation records (the invited email address, status, and dates) are retained for administrative and security purposes
• You may request deletion of any personal data we hold about you, including your account, at any time — see Section 7 below and our account deletion page, which lists exactly what is deleted and what is kept
• Aggregated, anonymized usage data that cannot identify you may be retained indefinitely for platform improvement purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your account and personal data from our systems
• Opt-out — unsubscribe from any communications we send, or turn off reminders and notifications, at any time (including in your device's notification settings)
• Permissions — turn camera, photo, or notification access (and any other app permission) on or off at any time in your device settings
• Portability — request your data in a portable format

Deleting your account. When signed in, you can delete your account and associated data immediately from the website or the app on our account deletion page (also linked from My Stuff), or you can request deletion by emailing privacy@collegelogistics.net. To exercise any other right, contact us at privacy@collegelogistics.net. We will respond within 30 days. To change your password or recover access to your account, use the options on the sign-in page.

7.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your personal information. We do not sell or share personal information for cross-context behavioral advertising. To submit a CCPA request, contact privacy@collegelogistics.net.

7.2 Users Outside the United States

CollegeLogistics is operated from the United States by College Logistics Inc. and is used by students and families from many countries who are preparing to attend college in the U.S. If you use the platform from outside the United States, your information is transferred to and processed in the United States, where data protection laws may differ from those in your country. We and our service providers protect transferred information with the safeguards described in this policy and, where required, with appropriate contractual protections such as the European Commission's Standard Contractual Clauses.

7.3 Users in the European Economic Area, the United Kingdom and Switzerland

If you are in the European Economic Area (EEA), the United Kingdom or Switzerland, the following applies in addition to the rest of this policy. The data controller is College Logistics Inc., 305 Detjen Dr, Hockessin, DE 19707, United States, contact privacy@collegelogistics.net.

Legal bases for processing. We process your personal data on these bases:

• Performance of a contract — to create and run your account, save your college plan, send the reminders you ask for, deliver Move Share Board messages, and provide the Concierge Service
• Legitimate interests — to keep the platform secure, prevent abuse, fix crashes, and understand how the platform is used so we can improve it. You can object to this processing at any time
• Consent — for optional communications you opt into, device permissions such as notifications and camera, and any processing where we ask for your consent. You can withdraw consent at any time without affecting earlier processing
• Legal obligation — to keep records we are required to keep, such as payment and tax records

Your rights. In addition to the rights in Section 7, you have the right to:

• Access, correct or delete your personal data, and receive it in a portable format
• Restrict or object to our processing, including processing based on legitimate interests
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority (for example, the Information Commissioner's Office in the UK)

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. To exercise any of these rights, email privacy@collegelogistics.net. We will respond within one month, as required by law.

7.4 Users in Other Countries

Residents of other countries with data protection laws, such as Brazil (LGPD), Canada (PIPEDA), South Korea (PIPA), Australia, India and Nigeria (NDPA), may have similar rights to access, correct, delete or port their personal data, and to withdraw consent. We honor these requests for all users regardless of location. Contact privacy@collegelogistics.net and we will respond within the time your local law requires.

8. Children's and Teens' Privacy

CollegeLogistics is intended for high school students preparing for college (generally 16 and older), college students, and their families and counselors. It is not directed to children under 13. We do not knowingly collect personal information from children under 13, and children under 13 may not create an account. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child under 13 has submitted information to us, please contact privacy@collegelogistics.net.

We encourage users under 18 to use CollegeLogistics with a parent or guardian, especially before contacting another family through the Move Share Board.

9. Data Security

We implement reasonable and industry-standard security measures to protect your personal information. Data is encrypted in transit. Our platform is hosted on Base44, which maintains its own infrastructure and authentication security controls, and account data is access-restricted so that signed-in users can see only their own records. Move Share Board emails are stored separately from public posts and are accessible only to our administrators. Payment processing is handled exclusively by Stripe, which maintains PCI-DSS compliance.

However, no method of data transmission or storage over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Please use a strong, unique password for your account. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Future Platform Changes

CollegeLogistics is an evolving platform. If we introduce features that materially change how we collect or use personal data, we will update this Privacy Policy and notify users before those changes take effect.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will provide additional notice such as a prominent notice on the platform or an email to account holders. Your continued use of CollegeLogistics after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

CollegeLogistics
Email: privacy@collegelogistics.net
Website: app.collegelogistics.net